Our Customer Service Commitment

Our 10 Point Customer Service Commitment

When you chose the Joel Nelson Group to exclusively represent you in the sale of your home, we promise to:

1: Provide you with extraordinary Customer Service during the entire selling process including: taking the time to understand your particular priorities and expectations at each step, returning your calls and email promptly, and being honest and direct with you at all times.

2: Advise you on the most strategic pricing to help you obtain the highest net proceeds from the sale of your house, in the shortest amount of time.

3: Direct the most effective staging of your home to make the best market impression.

Our Customer Service Commitment

4: Implement our 12-Point Marketing Plan to market your house most effectively through every channel possible.

5: Coordinate the home showing process through each day of the listing to minimize inconvenience and stress.

6: Present all offers personally and advise you on the nuanced meaning of all terms and contingencies.

7: Forcefully negotiate all offer details on your behalf.

Our Customer Service Commitment

8: Schedule and coordinate completion, and removal, of all contingencies and inspections.

9: Closely monitor the buyer’s loan process to ensure satisfaction of the contract timeline.

10: Coordinate and supervise the preparation of all closing documents and guide you through the closing process.

Our Success Record

Since 2002, the Joel Nelson Group has marketed and sold more than 650 homes in the DC area at an average of 99% of list price in less than 12 days on the market. In times of market up-shift and down-shift, home owners have found our proven experience, problem-solving creativity, and HUSTLE more vital than ever. For the best results, put us to work for you today!

View Our Recently Sold Properties